Reported By:	Email Address:
Phone #:	Fax #:
Date Reported:
Description of Defect (please include the exact error message, any symptoms, and every step necessary for our engineers to replicate the defect)

Please describe the exact hardware configuration you were using when the defect was discovered. If you do not know how to obtain this information, you will find instructions at the end of this document.

Computer Brand/Model:
Operating System and Service Pack:
Service Pack:
CPU Type and Speed MHz:
RAM Memory Size Mb:
J1708 Adapter Device Used:
Physical Communications Port Used by J1708 Adapter:
Communication Port Settings Used by the Application Program (including adapter and protocol):	-- --
J1708 API Version:
Exact Error Message Given By Program:

Email or fax this form to the Noregon Help Desk.

Email address: support@noregon.com, Fax#: 336-760-2540

What to Check	How to Check	What Result should be	What To Do If Not
0	If the adapter has a power LED, is it on? If the adapter has a J1708 LED, is it blinking when you try to run the program?
If the power LED is not on, try new cabling.

If the J1708 LED is not blinking, then try new cabling. It that fails, continue to step 1.
1	Has the API worked on this PC before? If yes, what changed since it worked last?
Uninstall the program(s) that may have caused the conflict and notify the application vendor of the problem.
2	Check COM port input/output (I/O) range and interrupt request (IRQ) to verify correct setup and no device conflicts.	Windows 95/98/ME:

Go to Control Panel – System - Device Manager Tab - Ports. Select COM1 or COM2 - Properties

Windows NT:

Go to Control Panel – Ports - Select Port – Settings - Advanced.

Windows 2000:

Go to Control Panel – Administrative Tools – Computer Management – System Tools -- Device Manager – click on Ports.

COM1 should have Input/Output Range of 03F8-03FF and Interrupt Request 4.

COM2 should have Input/Output Range of 02F8-02FF and Interrupt Request 3.

Change the values to the correct (supported) values and ensure that the BIOS settings match (see step 3).
3	Check the computer COM port BIOS settings. The settings should match the supported settings from step 2.	Typically varies by computer, but the following general rules usually apply:

Reboot the computer and press the appropriate key to enter the computers “Setup” program.

Look through the menu structure for communications ports.	The COM port that you are using for the J1708 adapter should be “Enabled” and should have the correct Input/Output range and Interrupt request as in step 2.	Change the values to the correct (supported) values as mentioned in step 2. Save the settings and reboot computer.

What to Check	How to Check	What Result should be	What To Do If Not
4	Is there a modem inside or attached to the computer?

If so, what COM port is it using and is the modem occupying the COM port that the J1708 adapter is supposed to be using?	Windows 95/98/ME:

Go to Control Panel – System - Device Manager Tab - Modem. Select the modem and click Properties. Select Modem tab and look for the COM port.

Windows NT:

Go to Control Panel – Ports - Select Port – Settings - Advanced.

Windows 2000:

Go to Control Panel – Administrative Tools – Computer Management – System Tools -- Device Manager – Modems – right click on modem – properties – Modem Tab – Look for Port.

The modem must occupy a different COM port, I/O range, and IRQ than that of the J1708 adapter.	Change the modem to a different COM port, remove the modem from the computer, or change the J1708 adapter selection in the program being used to match the correct COM port.

For example if the COM port is listed as COM1, try using COM2 in your application program.

Also, removing the modem (especially a PCMCIA laptop modem) and rebooting the computer generally frees up the COM port for use by the J1708 adapter.
5	Are you using the most current version of the API?	Windows 95/98/ME:

Using Windows Explorer, go to the Windows directory (usually C:\WINDOWS) and select NSIRP32.dll. Right click and select Properties – Version tab.

Windows NT/2000:

Using Windows Explorer, go to the Windows NT directory (usually C:\WINNT) and select NSIRP32.dll. Right click and select Properties – Version tab.

As of May 2002, the most current version is 2.50.

The previous version is 2.10 (July 2001).	Updating the drivers to the most current ones may solve the problem. Contact the Noregon help desk.

What to Check	How to Check	What Result should be	What To Do If Not
6	Are you using a Toshiba or Compaq laptop and running Windows 98? Is SerialKey devices turned off?	Go to Control Panel - Accessibility Options - General Tab. If the “Support SerialKey Devices” entry is not checked, please check the box. Click Settings. Select the COM port you will be using, and set the baud rate to 9600. Click OK and then click Apply.	“Support SerialKey Devices” should be checked on, and the correct COM port should be selected.	If setting this does not work, contact the help desk for support.
7	Are you using a laptop computer with Windows 95/98/Me and Power Management settings turned on?

Verify the Power Management settings are turned off in the registry by running REGEDIT.

Start – Run – Regedit – OK. Verify the the keys “EnablePowerManagement" and "Start" under the following location are set to zero: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\VCOMM	Power management may be turned on. If it is, it must be turned off.	Set those values to zero and reboot the computer.
8	Has the DeviceParams string in the NSIRP32.INI file been changed?	Verify the device parameters in the NSIRP32.INI file are correct by:

Start – Run – notepad.exe – OK. Open the file “NSIRP32.INI” which is in the C:\WINDOWS or C:\WINNT directory. Verify that the DeviceParams for the device and COM port (i.e. Kent Moore) are:

COM1 – DeviceParams = 1,03F8,4,Kent_Moore

COM2 – DeviceParams = 2,02F8,3,Kent_Moore

Obtaining JPRO™ J1708 RP1210A-Compliant API Information

What to Check	How to Check
Computer Brand/Model	The brand is generally found on the front of the computer while the model number may appear on the front or back of the computer.
Operating System and Service Pack	Right click on “My Computer”, select properties and then choose the General tab.
CPU Type and Speed	Right click on “My Computer”, select properties, and then choose the General tab. The CPU speed is generally written somewhere on the computer (sometimes a part of the model number) but may not be available.
RAM Memory Size	Right click on “My Computer”, select properties and then choose the General tab.
J1708 Adapter Device Used:	Check name, model # and version information on the outside of the Adapter.
Physical Communications Port Used by J1708 Adapter	Check the computer to see which serial port is being used. Sometimes manufacturers label COM1 as “A” and COM2 as “B”. Sometimes a computer has only one serial port, which may not be labeled at all.
Communication Port Settings Used by the Application Program	RP1210A-compliant applications generally have an “Adapter” or “COM” setup option. If you are unsure where this is in the program, read the documentation that came with the program or contact the vendor of that program.
J1708 API Version:	Windows 95/98/ME:

Using Windows Explorer, go to the Windows directory (usually C:\WINDOWS) and select NSIRP32.dll. Right click and select Properties – Version tab.

Windows NT/2000:

Using Windows Explorer, go to the Windows NT/2000 directory (usually C:\WINNT) and select NSIRP32.dll. Right click and select Properties – Version tab.

Exact Error Message Given By Program:	Most, but not all, RP1210A-compliant applications display the exact error message returned by the API. This message and/or numeric value can assist the help desk in troubleshooting.

JPRO™ J1708 RP1210A-Compliant API Troubleshooting

Troubleshooting Guide.dot	0/0/00	© Noregon Systems, Inc.

JPRO™ J1708 RP1210A-Compliant API Defect Report

Document8	0/0/00	© Noregon Systems, Inc.

Standard Support Checklist

Ted Cudd

2002-05-01

Noregon Systems